Before you book
- Do infants count?
Yes, we count infants and children as people in your party. Under Greek law, we’re required to use special seats for children, and we provide these free of charge. So that we’re fully prepared for this, please leave a note for us in your booking form telling us how many children you’ll have with you.
- When do I pay?
You can either choose to pay in advance for your airport transport service, or when you’re dropped at your hotel/destination. If you’re paying in advance online our driver will be informed by our system and there’s nothing more you need to do. If you’re paying on arrival by cash or credit card, you’ll pay the full amount when you arrive at your destination.
- When do I have to pay for the return transfer?
If you did not pay online you can choose to pay the total amount at once when you arrive at your hotel/destination. In every case our chauffeur will give you a “transport voucher” stating the exact amount paid (denoting whether the payment includes just one way or a return trip).
- I would like to use your service but I am afraid that I might miss my connection flight. What do you recommend?
If you are able to inform us in the unlikely event that you, for example, miss your connecting flight, we will change your booking accordingly – there is no charge. You can just email us, call, or even text us on +30 6931635555 about your missed flight.
- Can I pay by credit card upon arrival?
Yes, you can. You can also pay in advance via our website using your credit or debit card. If you pay on arrival at your destination, we accept Visa, Mastercard, JCB Cards, Amex and Diners Club.
- Do you guarantee money back, compensation or refunds?
Yes. In the rare case that we can’t supply you with the TransferThessaloniki transport service we promised, we will refund you in full. If there is no driver waiting for you at the airport once you arrive, please contact us as soon as possible so that we can find out why and get an alternative driver to you immediately.
- What are your hours of operation?
We operate our transport services 24 hours a day, 7 days a week and 365 days a year, including all public holidays.
- Can I have a receipt?
Yes, your driver will be able to provide you with a receipt. If you are travelling on business and need a tax invoice, please let us know in advance.
- What if I have huge or extra large luggage?
We don’t charge for extra large luggage. However, if you will have extra large luggage on your trip, please let us know in advance so that we can send a larger car if necessary.
- What is your smoking policy?
All our vehicles are non-smoking.
- What is your LGBT policy?
We are a LGBT friendly transfer company.
- What is your pet policy?
We are a pet friendly company and will be happy to welcome you and your little friends aboard.
Before you travel
- I haven’t received my confirmation email. Why is this and what can I do?
Usually, this is because your email account thinks our message is spam, so check your spam folder to see if it’s in there. If it’s not, check to see that you gave us your correct email address when you booked. If you did, then please contact us again and we’d be happy to resend your confirmation email. If you make a train or airport transport booking very close to the time of arrival and don’t receive a confirmation email, our driver will be informed by our automated booking system, and will be waiting for you when you arrive.
- What happens if my outbound flight is delayed?
Your driver will be kept aware of your flight’s arrival time and will be waiting to pick you up whenever your flight does arrive. All at no extra charge.
- How do you use my scheduled airline arrival time to calculate my pick-up time?
When you make your TransferThessaloniki airport transfer booking, you’ll supply us with your flight’s scheduled arrival time. From here, we track your flight in “real time” so that whether your plane is on time, early or late, we are aware of your flight status and will meet you based on your actual arrival time. We also factor in the time you’ll need to collect your luggage at baggage reclaim. The driver is present at the arrival lobby about 10 minutes after your actual arrival.
- Where do we meet our driver? How do we recognize our driver?
When you arrive at the train/bus station or at Thessaloniki airport, our driver will be holding your lead passenger’s name printed on paper.
- How long does it take from Thessaloniki airport to the city centre?
The journey from Thessaloniki airport to the city centre usually takes around 25 minutes by car and up to 40 minutes if there is heavy traffic.
- Should I tip the driver?
If you are happy with the service you receive, it’s customary to tip your driver between 5% and 15% of your total charge. This is entirely at your discretion. Even a very small tip will be much appreciated by your driver.
- What time will you pick us up on our departure day?
We generally recommend a pick-up time for your Thessaloniki airport transfer service of around two-and-a-half hours before your flight departure for non-EU flights, and two hours before EU flights depart. Ultimately though, you can decide your own departure time.
- Do I have to share the vehicle with others?
No. The price you pay is per car exclusively for you and your party.
- Do you offer WiFi?
Yes, all of our vehicles are equipped with WiFi that you can use free of charge. Please ask your designated driver for more information.